Refund policy

Return & Refund Policy

Last Updated: [May, 2026]

At Pure Vibes, we take pride in creating handcrafted products with care and attention to detail. Customer satisfaction is important to us, and we want you to be happy with your purchase.

Returns

Due to the nature of our products, we do not accept returns or exchanges on used candles, wax melts, reed diffusers, or other home fragrance products.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will be happy to assist you with Refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at [Purevibes.ca@gmail.com] with:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, we may offer:

A replacement product
Store credit
A refund, where applicable

Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Shipping charges are non-refundable unless the return is due to our error or a damaged item.

Non-Refundable Items

The following items are not eligible for return or refund:

Used candles or wax melts
Used reed diffusers
Custom or personalized orders
Gift cards
Clearance or final sale items

Lost or Delayed Shipments

Pure Vibes is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

If your package appears lost, please contact us and we will do our best to assist you in working with the shipping carrier.