Shipping policy

Shipping Policy

Last Updated: May, 2026

Thank you for shopping with Pure Vibes. We are committed to ensuring your handcrafted candles and home fragrance products arrive safely and in a timely manner.

Processing Time

All Pure Vibes products are handcrafted and carefully packaged to ensure the highest quality.

  • Orders are typically processed within 1–3 business days.

  • During holidays, promotions, or peak seasons, processing times may be slightly longer.

  • Custom and personalized orders may require additional processing time.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping

🚚 Free shipping is available on orders over $50 CAD (before taxes and after discounts) within eligible regions.

Delivery Estimates

Estimated delivery times after shipment:

Canada

  • Standard Shipping: 2–8 Business Days

United States

  • Standard Shipping: 5–12 Business Days

International

  • Delivery times vary by destination and customs processing.

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or customs processing.

Order Tracking

Once your order has been shipped, you will receive tracking information via email (where available) so you can monitor your package's progress.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Pure Vibes is not responsible for:

  • Incorrect or incomplete shipping addresses

  • Packages returned due to address errors provided by the customer

Additional shipping charges may apply if a package needs to be re-shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Pure Vibes is not responsible for lost, stolen, or delayed packages.

If your package appears lost or delayed, please contact the carrier directly using your tracking number. We will gladly assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping box and packaging

We will review the issue and work with you to find a satisfactory solution.

Contact Us

For any shipping-related questions, please contact us:

Pure Vibes
📧 Email: purevibes.ca@gmail.com
🌐 Website: PureVibes.ca

Thank you for supporting our small business.

Handmade with Love • Light • Relax • Unwind 🕯️✨