Terms of service

Terms of Service

Last Updated: May,2026

Welcome to Pure Vibes. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General

Throughout this site, the terms "we," "us," and "our" refer to Pure Vibes. By visiting our website and/or purchasing products from us, you agree to these Terms of Service and all applicable laws and regulations.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Products & Services

Pure Vibes offers handcrafted candles, wax melts, reed diffusers, and home fragrance products.

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free and reserve the right to correct any inaccuracies without prior notice.

Because our products are handmade, slight variations in color, appearance, and fragrance may occur.

3. Pricing & Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to modify product pricing at any time without notice.

Payment must be received in full before orders are processed and shipped.

4. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Violation of these Terms of Service

If your order is canceled after payment has been processed, a full refund will be issued.

5. Shipping

Shipping times provided on our website are estimates only.

Pure Vibes is not responsible for shipping delays caused by:

Carriers
Weather conditions
Customs processing
Incorrect shipping information provided by customers

Please refer to our Shipping Policy for complete details.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

7. Candle Safety

Customers are responsible for using all candles and home fragrance products safely.

Always:

Burn candles within sight
Keep away from children and pets
Keep away from flammable materials
Follow all warning labels and safety instructions provided with the product

Pure Vibes shall not be liable for damages resulting from improper use of our products.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product names
Images
Graphics
Text
Branding materials

is the property of Pure Vibes and may not be copied, reproduced, distributed, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Pure Vibes shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

11. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.